Need to know
Frequently asked questions
Everything you need for an easy LeenaStudio experience. If your question is not here, our team would be glad to help.
How do I place an order?+
Choose your piece and size, add it to your bag, then enter your delivery details at checkout. All current orders are placed using cash on delivery.
How can I track my parcel?+
Use the Track Order page with the order number and mobile number used at checkout.
Do you deliver across Pakistan?+
Yes, we offer nationwide delivery to serviceable locations across Pakistan.
How long does delivery take?+
After confirmation, orders are normally delivered within 2–3 working days. Public holidays, destination, availability, and courier conditions can affect timing.
What should I check when the parcel arrives?+
Inspect the outer package before accepting it. Do not accept a visibly opened or damaged parcel; contact support instead. Keep all tags and original packaging if you may need an exchange.
When is delivery free?+
Delivery is free when your merchandise subtotal is PKR 5,000 or more. A PKR 250 fee applies below that threshold. Payment is still Cash on Delivery.
Can I change or cancel an order?+
Contact us as soon as possible. We can only make changes before an order enters processing or dispatch.
How do exchanges work?+
Eligibility depends on the item’s condition and the timeframe in our Returns & Exchange policy. Please review it before contacting our team.
Still wondering? Contact our team.